I just learned that you can remote control terminal sessions. They call it shadowing. I’ve only done it on Windows Server 2012 r2, but was super easy. You just need to open server manager, go to remote desktop services, then collections, then QuickSessionsCollections. Then you’ll see the connections in the upper right hand corner. Once you find the one you want you right click on the session and hit Shadow. By default this will ask the user to allow, if you want to override that and allows allow you can do the following group policy change. Open Group Policy Editor and Edit the “Computer > Policies > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Connections > right click on Set rules for remote control of Remote Desktop Services user sessions and then hit enabled. Then from the drop down choose “Full Control without user’s permissions.” Now you can view/control the session without any knowledge/inconvenience to the end user.

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